Booking Tickets
Box Office Opening Times

Non Performance Days
MON - FRI 10 am - 4.00 pm & SAT 9.00 am - 1.30 pm
Performance Days
MON - FRIDAY 10.00 am - 4.00 pm & 6.30 pm - 8.00 pm
SAT 9.00 am - 1.30 pm & 6.30 pm - 8.00 pm
SAT MATS 9.00 am - 3.00 pm

In Person
Call in at the Theatre Box Office and Information Centre accessible from the Alcester Street entrance. Where tickets can be purchased in person and where you can pay by cash, cheque, postal order, Palace Theatre Gift Tokens or by most major credit and debit cards

Payment by Telephone 01527 65203
You can secure your seats by paying over the phone using a credit or debit card. Tickets can be posted to you for a charge of 50p.
PLEASE NOTE THAT THE THEATRE NO LONGER RESERVES SEATS OVER THE PHONE OR IN PERSON AT THE BOX OFFICE. Please note all tickets purchased over the phone are subject to a 50p booking fee.

Internet
You can now request seats by email at info.centre@redditchbc.gov.uk Please make sure to leave your phone number with your ticket request

Credit Cards 01527 65203
We accept ACCESS, VISA, SWITCH and DELTA cards, which means you can pay instantly for your tickets. Call the above number and quote your card number, expiry date, name and address. We will charge an extra 50p if you want your tickets posted to you. If the performance is within seven days tickets will be held for collection.

Cancellation of Shows
In the event of a show being cancelled by the theatre all money will be refunded.
It is theatre policy not to refund money if a production goes ahead, no matter what the adverse weather conditions may be, if the act has fulfilled their contract to perform.

Concessions
Unless otherwise indicated concessions are available if you are under 16, a student, a senior citizen, claiming disability benefit or registered unwaged. Please check to make sure the show you are booking has a discount rate as some of our productions have a flat rate with no concessions

The General Reddicard Concession
Can be claimed by all reddicard holders at the rate stated in the brochure

Holders of Concessionary Reddicards/Students
Subject to availability you may claim a full price ticket at a significantly reduced rate as stated in the brochure. This special concessionary rate can only be claimed 3 days before the shows opens and is limited to one seat for each Concessionary Reddicard held.

Please note: Concessionary Reddicards are allocated to people receiving the following benefits.
Job Seekers Allowance, Income Support, Housing Benefit, Council Tax Benefit, Disability Working Allowance, Incapcity Benefit and Invalidity Benefit
Please bring your Reddicard or proof of status when booking.

Ticket Resale or Exchange
It is general practice that tickets are not exchanged or money refunded. However if patrons find that they are unable to use their tickets the Box Office will endeavour to resell them (although this can not be guaranteed) they must be returned at least three days before the performance. The resale value may not total the amount you paid for your tickets originally . Tickets are put up for resale at your own risk. There is an administration charge for this service of £1.50 which will be deducted from the resale value.
We will also exchange unwanted tickets on your behalf, for the same show if there is another date to choose from Please note we can only do this for our own promotions and not for Hirer productions. Exchanges are subject to ticket availabilty and an administration charge of £1.50 will be made to exhcange tickets.

Children
All children over 12 months of age must have a paid for seat. And will only be admitted to specified children's shows and the pantomime.

Parents with babes in arms under 12 months will only be admitted to specified children's shows and the pantomime and must report to the Box Office on arrival so the Front of House Manager can issue a pass ticket for the child to be admitted to the auditorium.

We ask that you respect the enjoyment of other patrons and in the event of restlessness request that you take the child from the auditorium.

Data Protection
Once you have booked tickets for the Palace Theatre your details will be held and processed on our Box Office marketing database and from time to time we may send you details about the Palace Theatre and its programme of events and activities. If you do not want your details to be used for this purpose please tell us at the time of booking.